User Voice - Only Offenders Can Stop Re-Offending

NEW VACANCY: Performance and Monitoring Manager

Location: London
Salary: Up to £30,000 depending on experience

User Voice exists to reduce re-offending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system.

We establish and support Prison, Community and Youth Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seeks to recruit a Performance and Monitoring Manager, leading the monitoring of all projects across the country in order to report to commissioners and to ensure continuous performance improvement, based in London.

This is a fantastic opportunity to work in an innovative and growing charity that is at the forefront of gaining insight from criminal justice service users. User Voice is at a critical stage of its development moving into a period of growth that requires new national performance management processes to be implemented to enable this to happen successfully.

The successful candidates will have a track record at a senior level of performance and project management to a high standard and a strong commitment to the values of User Voice.

We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details here.

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to User Voice, 20 Newburn Street, London, SE11 5PJ or

Deadline for applications: Friday 23 May 2014.

Innovation Award from the Centre for Social Action Innovation Fund

User Voice is now one of the 17 innovations awarded by the Centre for Social Action Innovation Fund, a partnership between Nesta and the Cabinet Office.

The Centre for Social Action Innovation Fund supports a wide range of organisations and projects, among which organisation such as User Voice who aim to support and improve public services.

The award will help us expand our Council model and further test our impact.

For more information on Nesta and great projects funded by the CSA-IF, click here.

Read about Through the Gate pilots supported by the Cabinet Office and Nesta here.

New Service User Council at Merseyside Probation Trust

On the 11th of April 2014, User Voice hosted a co-production workshop in Liverpool.
This event was the culmination of our consultation process and allowed service users and MPT staff members to discuss issues and present recommendations to improve the service at MPT. The workshop constitutes the basis for the first Service User Council session. 
Read more about the new Service User Council at Merseyside Probation Trust here.