User Voice - Only Offenders Can Stop Re-Offending

NEW VACANCY: Operations Manager - Full-Time (London)

User Voice is at a really exciting point in our development as we continue to grow and we are looking for someone to ensure that we have a solid foundation on which to build.

User Voice exists to reduce re-offending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system.

We establish and support Prison, Community and Youth Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences.

We are seeking to recruit an Operations Manager, who will ensure the effective delivery of all User Voice operations through setting performance targets, monitoring against these and undertaking quality assurance, based in London.

This is a fantastic opportunity to work in an innovative and growing charity that is at the forefront of gaining insight from criminal justice service users. User Voice is at a critical stage of its development moving into a period of growth that requires new national operational management processes to be implemented to enable this to happen successfully.

The successful candidates will have a track record at a senior level of performance and project management to a high standard and a strong commitment to the values of User Voice.

We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details here.

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to User Voice, 20 Newburn Street, London, SE11 5PJ or recruitment@uservoice.org.

Deadline for applications: Friday 8 August 2014.

NEW VACANCY: Programme Manager - Full-Time (Birmingham)

Programme Manager – Full-Time (Birmingham)
1 Year Fixed Term Post (Continuation subject to funding)
£20 000 - £25 000 depending on experience

User Voice exists to reduce re-offending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. They establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seek to appoint a Full-Time Programme Manager based in Birmingham. The Programme Manager will be responsible for delivering a range of User Voice programmes across youth and adult projects and continuing to develop the User Voice presence in the Midlands. Experience of the criminal justice system and/or other associated agencies as a service user is desirable with the ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice. A User Voice detailed knowledge of safeguarding is also required.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice are looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded young people and vulnerable adults is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some desk based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with young people and adult service users directly.

User Voice welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice are committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for either post should send a CV and a statement of their suitability for the role to Recruitment, 20 Newburn Street, London SE11 5PJ or recruitment@uservoice.org.  The statement should set out the applicant’s experience and suitability in relation to each point of the Person Specification.


Click here to view the job description.


Deadline for applications: Friday 25th July 2014