User Voice - Only Offenders Can Stop Re-Offending

NEW RESPONSE: Transforming Youth Custody

In order to gain a service user response to the proposed changes to custodial youth education, User Voice held a series of focus group sessions with young individuals who have experience of youth custody.

The young people were drawn from several of User Voice’s current youth projects.

The focus group questions were designed to engage the service users and encourage them to analyse what impact the proposals would have and the pros/cons of this.

Several themes were identified which are presented here in the form of a series of recommendations.

Click here to read the response: 'Hidden Voices: What Young People Think About Transforming Youth Custody'.


NEW NOMINATIONS for National Diversity Awards

User Voice has been nominated for a Multi- Strand Community Organisation Award at the 2013 National Diversity Awards.

Paula Harriott of User Voice has been nominated for the Lifetime Achiever Award.

The Diversity Awards celebrates the achievements of individuals and groups devoted to enhancing equality, diversity and inclusion in today’s society.

You can nominate both User Voice and Paula Harriott on the Diversity Awards website:

If you would like to NOMINATE USER VOICE please do so here.

If you would like to NOMINATE PAULA HARRIOTT please do so here.

Each nomination counts as a vote; reasons given for choosing an organisation will also be considered by the judges. 

Nominations close July 19th 2013.



"Diversity is the one true thing we have in common; Let’s celebrate it together"


NEW RECOGNITION from Open College Network London

User Voice is now an Open College Network (OCN) London recognised centre.

This means that User Voice will be delivering OCN London qualifications, initially in relation to peer mentoring and peer training.

Service users will train other service users and professionals for OCN qualifications.


READ NEW Service User response to Probation Review



Click here to read the User Voice response INVISIBLE INPUT: What Service Users think about 'Transforming Rehabilitation'.

The response uses feedback from focus groups held with 41 service users to draft recommendations for the Government to consider when finalising changes to community based rehabilitation services.

The proposed changes are outlined in the Ministry of Justice consultation paper, which you can read more about here.


NEW FILM: Interview with Paula Harriott of User Voice on Channel 4 News

Click below to watch User Voice's Head of Programmes Paula Harriott talk to Jon Snow on Channel 4 News on Monday 11th March.

Paula gives insightful reflections on her personal experience of first entering prison and on what Vicky Pryce may be going through whilst beginning her own eight month sentence.


WATCH User Voice founder Mark Johnson give evidence to Irish Justice Committee

Click below to watch User Voice founder Mark Johnson give evidence to the Irish Committee on Justice, Defence and Equality at the Houses of the Oireachtas on 27 February.

Mark outlined his vision for penal reform and presented the successful work of User Voice to date, discussing possibilities of User Voice expanding its work within the Criminal Justice System to Ireland.



Committee Chairman David Stanton, TD, said: “Today we had a very positive and enlightening meeting with Mark Johnson, founder of User Voice...

“...he provided us with a comprehensive and in-depth presentation on his experiences of crime and the penal system and outlined his vision for penal reform and a criminal justice system that would see offenders as key to their own rehabilitation, key to improving the system and instrumental in reducing offending."

You can now view the report of the sub-committee on penal reform in Ireland, released in April 2013 following public hearings, invited submissions and fact-finding trips to Irish prisons as well as abroad to observe the penal estate in Finland.

The report proposes a comprehensive 'decarceration' strategy, to be implemented and to effect a real improvement within a time-frame of 10 years. User Voice are mentioned on page 18. 





NEW VOLUNTEER ROLES: Peer Mentoring Programme (Essex) and Community Council Volunteer (Cumbria)


Volunteer Roles


Role Title
Peer Mentoring Programme Volunteer (Essex)

Purpose of the role
To support User Voice staff in the completion of service user questionnaires, the recruitment of Mentors and Mentees for the programme and to assist the Programme Manager with administrative tasks during training sessions. The work is in various locations in Essex.

Time Commitment
2 - 3 days per week (not exceeding 16 hours)

Duration
4 weeks in addition to a period of training

Responsibilities & Duties
Assist the Programme Manager to:
  - Raise awareness of the Peer Mentoring Programme with service users
  - Facilitate the completion of service user questionnaires
  - Administrative duties during training sessions


Skills & Experience
 - Excellent communication skills.
 - Some knowledge of the Criminal Justice System, particularly Probation. First-hand experience is desirable. 
 - Experience of supporting trainers in teaching environments is desirable.

Personal Qualities
 - A non-judgemental attitude.
 - Good time keeping and punctuality.
 - Ability to keep information confidential.
 - Enthusiasm for User Voice’s mission and aims.
 - Ability to work well with others, as well as individually.

Benefits
 - An invaluable experience working on a high profile project.
 - An opportunity to contribute to an innovative programme.
 - A chance to develop existing skills and gain new ones.
 - Work experience to add to your CV.
 - Support from User Voice staff including a personal development plan.
 - Reimbursement of travel and lunch costs.

Training
You will be provided with full training necessary for you to perform the role.

CRB Check
Yes, CRB checks are done at the earliest possible stage. However your CRB is not a barrier to this work and each case will be reviewed on its merits.

Reference/Interview
Yes, this is a standard requirement for all volunteers.

How to Apply
If you are interested please complete the volunteer registration form indicating the role you are interested in or email volunteer@uservoice.org or call 020 3137 7471.


Volunteer Role

Role Title
Community Council Volunteer (Cumbria)

Purpose of the role
To support User Voice staff in the completion of service user questionnaires and the recruitment of service users for the Community Council project. 

Time Commitment
1-2 days per week 

Duration
4 weeks in addition to a period of training. 

Responsibilities & Duties
Assist the Programme Manager to:
  - Promote User Voice and the Community Council project to service users
  - Facilitate the completion of service user questionnaires

Skills & Experience
Excellent communication skills
Some knowledge of the Criminal Justice System, particularly Probation. First-hand experience is desirable. 

Personal Qualities
A non-judgemental attitude
Good time keeping and punctuality
Ability to keep information confidential
Enthusiasm for User Voice’s mission and aims
Ability to work well with others as well as individually

Benefits
An invaluable experience working on a high profile project
An opportunity to contribute to real positive change
A chance to develop existing skills and gain new ones
Work experience to add to your CV
Support from User Voice staff including a personal development plan
Reimbursement of travel and lunch costs

Training
You will be provided with full training necessary for you to perform the role.

CRB Check
Yes, CRB checks are done at the earliest possible stage. However your CRB is not a barrier to this work and each case will be reviewed on its merits.

Reference/Interview
Yes, this is a standard requirement for all volunteers.

How to Apply
If you are interested please complete the volunteer registration form indicating which role you are interested in or email volunteer@uservoice.org or call 020 3137 7471.