User Voice - Only Offenders Can Stop Re-Offending

NEW VACANCY: Operations Manager - Full-Time (London)

User Voice is at a really exciting point in our development as we continue to grow and we are looking for someone to ensure that we have a solid foundation on which to build.

User Voice exists to reduce re-offending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system.

We establish and support Prison, Community and Youth Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences.

We are seeking to recruit an Operations Manager, who will ensure the effective delivery of all User Voice operations through setting performance targets, monitoring against these and undertaking quality assurance, based in London.

This is a fantastic opportunity to work in an innovative and growing charity that is at the forefront of gaining insight from criminal justice service users. User Voice is at a critical stage of its development moving into a period of growth that requires new national operational management processes to be implemented to enable this to happen successfully.

The successful candidates will have a track record at a senior level of performance and project management to a high standard and a strong commitment to the values of User Voice.

We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details here.

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to User Voice, 20 Newburn Street, London, SE11 5PJ or

Deadline for applications: Friday 8 August 2014.