User Voice - Only Offenders Can Stop Re-Offending

NEW Vacancy: Development and Operations Manager

User Voice is at a really exciting point in our development as we continue to grow and we are looking for a dynamic person, committed to our values, to further this growth through income generation and robust performance management.

User Voice’s core belief is that rehabilitation only happens when everyone in the criminal justice system shares responsibility for transforming the ‘us vs. them’ division into real collaboration.

At User Voice we build the structures that enable productive collaboration between service users and service providers. We are able to do this because our work is led and delivered by ex-offenders. This gives us the special ability to gain the trust of, access to, and insight from people within the criminal justice system. 

We are seeking to recruit a Development and Operations Manager, who will generate new sources of unrestricted income and ensure the effective delivery of all User Voice operations through setting performance targets, monitoring against these and undertaking quality assurance, based in London.

This is a fantastic opportunity to work in an innovative and growing charity that is at the forefront of gaining insight from criminal justice service users. User Voice is at a critical stage of its development moving into a period of growth that requires new national operational management processes to be implemented to enable this to happen successfully and new sources of income to support new areas of delivery.

The successful candidates will have a track record at a senior level of income generation and performance and project management to a high standard and a strong commitment to the values of User Voice.

We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details click here

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to User Voice, 20 Newburn Street, London, SE11 5PJ or

Deadline for applications: Wednesday 1 October 2014.