User Voice - Only Offenders Can Stop Re-Offending

HMP Maidstone Scores High in MQPL Survey

The objective of the Measuring the Quality of Prison Life Survey conducted by the National Offender Management Service is to explore prisoner perceptions of their quality of life.

The questionnaire consists of 128 statements such as
'This is a decent prison' or
'We spend too much time locked up'

and participants are given the following options:
1. Strongly disagree
2. Disagree
3. Neither agree nor disagree
4. Agree
5. Strongly agree

The statements are divided into 21 themes.

Relative to other prisons, HMP Maidstone recorded a high score for the Personal Autonomy theme.

Extracts from the Findings in Context section from the draft report:

“The Governor explained that in conjunction with the charity organisation User Voice, substantial efforts had been made to introduce a democratically elected prisoner council which was in operation at the time of the survey and which afforded prisoners an avenue to air their views and to take part in identifying problems, suggesting solutions and thus being involved in the running of the prison.

“He described this as a successful exercise which directly involved a substantial proportion of the population, enabled staff and prisoners to work collaboratively, and addressed issues that affected all prisoners.

“Hence, he suggested, this was one of the significant explanations for prisoners at Maidstone having more positive than average perceptions of Personal Autonomy, referring to aspects such as
• 'I have no control over my day-to-day life here' and
• 'The regime in this prison allows me opportunities for me to think for myself'
(prisoners were relatively even more positive in response to 'You can keep your personality in this prison').

“He also suggested that this work was a major contribution to the high score for the Harmony dimensions, and if this were true for Personal Autonomy and Harmony then it could perhaps also apply to aspects of other dimensions such as Bureaucratic Legitimacy and Personal Development.”






    User Voice keeps getting BIGGER....

    User Voice are pleased to announce that our front-line team has expanded to keep pace with an increased demand for our services, including:


  • contracts to establish Prison Councils for G4S at HMP Rye Hill and HMP Wolds;

  • What's Your Story? 2011 involving 600 young people across the country; and

  • a contract from London Probation Trust to pilot our Council Model in a community setting.



  • We have therefore recruited 4 ex-offenders to help us deliver our current projects:


  • 1 full-time Programme Manager based in Birmingham; and

  • 3 part-time Assistant Programme Managers based in London.




  • Exciting times ahead....






      User Voice has moved to a NEW OFFICE...

      As a result of recent successful projects and an increasing demand for our services, User Voice is expanding.

      Our continued growth means we need more office space and we have therefore relocated to Kennington.

      Our new address is:

      20 Newburn Street
      London
      SE11 5PJ


      Click here for a map.

      We also have a new number:

      020 3137 7471


        Mark Johnson interviews NOMS chief executive on Green Paper

        Mark Johnson was invited by the National Offender Management Service, which runs prisons and probation services nationwide, to talk with their chief executive, Michael Spurr about the government's Green Paper proposals for rehabilitation and sentencing reform.

        Click here to see the article published in the Ministry of Justice magazine, Insight.

          Prisons Minister Crispin Blunt MP and Mark Johnson to speak at conference

          Prisons Minister Crispin Blunt MP and User Voice's Mark Johnson will be speaking at a conference in Durham on Thursday 19th May 2011.

          The conference, organised by the charity Necpacs, will discuss how family ties can be reinforced and family needs met, during and after imprisonment of a family member.

          Carole Payne, Head of Early Intervention and Partnerships at Durham County Council, who will also be speaking at the conference, said: "Children of prisoners are a particularly vulnerable group, and it is important that all agencies work together to support them properly."

          See last week's article in The Northern Echo here.

            Final What's Your Story? report published

            What’s Your Story? is the final report of a major consultation with 582 excluded young people between the age of 12 and 27 undertaken by User Voice.

            It sets out their recommendations including the proposal for a new organisation led and staffed by ex-offenders aimed at helping young offenders into work. The final report came out of discussions that took place in December 2010 between 30 of the young people – nominated by their peers – and 25 policy makers, including MPs and representatives from the Ministry of Justice, National Offender Management Service, the Youth Justice Board, prisons, probation trusts and private contractors currently managing prisons.

            The project was our biggest to date – so big it needed its own website, which includes:

            • The final report and summary.

            • Trailer for a documentary fronted by Mercury Music Prize winning rapper Speech Debelle.

            • Video of the whole project.

            • Photos from the conference.

            • Music written and performed by the young people.


              Call for ban on painful restraint for children

              A new report published today by the Office of the Children's Commissioner (OCC), and based on research conducted by User Voice, highlights young people's experience of restraint in secure juvenile settings.

              The report says international standards must be used as a benchmark for the safe use of restraint in the secure juvenile estate when required as a measure of last resort. The use of sanctioned pain to control children must therefore be abolished.

              The publication of the report has received extensive coverage in the media.

              A copy of the report can be downloaded here.