User Voice - Only Offenders Can Stop Re-Offending

NEW VACANCY: Programme Manager - Full Time (Kent, Surrey and Sussex)

Programme Manager – Full-Time (Kent, Surrey and Sussex)
1 Year Fixed Term Post (Continuation subject to funding)
£20 000 - £25 000 depending on experience

User Voice exists to reduce reoffending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. They establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seeks to appoint a Full-Time Programme Manager with delivery taking place across Kent, Surrey and Sussex. The Programme Manager will be responsible for delivering a range of User Voice programmes across youth and adult projects and continuing to develop the User Voice presence in this region. Experience of the criminal justice system and/or other associated agencies as a service user is desirable with the ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice. A detailed working knowledge of safeguarding is also required.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice are looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded young people and vulnerable adults is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some desk based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with young people and adult service users directly.

User Voice welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice are committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for the post should send a CV and a statement of their suitability for the role to Recruitment, 20 Newburn Street, London SE11 5PJ or recruitment@uservoice.org.  The statement should set out the applicant’s experience and suitability in relation to each point of the Person Specification.

Download the job description here.


Deadline for applications: Friday 18th July 2014

NEW VACANCY: Programme Manager - Full Time (Manchester)

Programme Manager – Full-Time (Manchester)
1 Year Fixed Term Post (Continuation subject to funding)
£20 000 - £25 000 depending on experience

User Voice exists to reduce reoffending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. They establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seek to appoint a Full-Time Programme Manager based in Manchester. The Programme Manager will be responsible for delivering a range of User Voice programmes across youth and adult projects and continuing to develop the User Voice presence in Manchester. Experience of the criminal justice system and/or other associated agencies as a service user is desirable with the ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice. A detailed working knowledge of safeguarding is also required.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice are looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded young people and vulnerable adults is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some desk based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with young people and adult service users directly.

User Voice welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice are committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for the post should send a CV and a statement of their suitability for the role to Recruitment, 20 Newburn Street, London SE11 5PJ or recruitment@uservoice.org.  The statement should set out the applicant’s experience and suitability in relation to each point of the Person Specification.

Download the job description here. 


Deadline for applications: Friday 29th August 2014

NEW VACANCY: Assistant Programme Manager - Full Time (Manchester)


Assistant Programme Manager – Full time (Manchester)
1 Year Fixed Term Post (Continuation subject to funding)
Up to £18K depending on experience

User Voice exists to reduce reoffending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. We establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seeks to appoint a Full-Time Assistant Programme Manager based in Manchester. The Assistant Programme Manager will be responsible for delivering a range of User Voice programmes across youth and adult projects and developing the User Voice presence in Manchester and the North West. Experience of the criminal justice system and/or other associated agencies as a service user is desirable with the ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice are looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded young people and those involved in the criminal justice system is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some desk based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with mostly young people but also with adult service users directly.

User Voice welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice is committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Please download the attached job description and person specification.

Download the job description here.

Applicants for the above post should send a CV and a statement of their suitability for the role to:
recruitment@uservoice.org or by post to User Voice, 20 Newburn Street, London SE11 5PJ.

The statement should set out the applicant’s experience and suitability in relation to each point of the Person Specification.

Deadline for applications: 5pm, Friday 18 July 2014

Telephone interviews: w/c Monday 28 July 2014

Interviews w/c: Monday 10 June 2013

HMP Pentonville Council Elections


Given the success of the User Voice Prison Council model encountered in other prisons, User Voice was asked by HM Prison Pentonville to establish its own.

On the 18th June 2014, the first elections were held after months of preparation.

Further details here.



INSIDE KNOWLEDGE: What service users think about prison


In May 2014, the Justice Committee asked User Voice to engage service users and record their reactions to the Government’s programme of reforms and efficiency savings within prison. For this consultation, User Voice undertook focus groups across England with service users from two prisons and five probation trusts. 

Service Users were extremely knowledgeable of the Government’s programme of reforms and efficiency savings, and demonstrated a great enthusiasm to have their voices heard. The evidence gathered through the focus groups have been presented to the Justice Committee and are available in our reports.


Further details here. 



NEW VACANCY: Research and Evaluation Manager

User Voice exists to reduce re-offending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system.

We establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seeks to recruit an exciting new post, a Research & Evaluation Manager, leading our newly formed Research & Evaluation Team, based in London.

This is a fantastic opportunity to work in an innovative and growing charity that is at the forefront of gaining insight from criminal justice service users.

The primary role of the post will be to manage and assist in developing and maintaining effective systems for evaluating the impact of all User Voice’s work.

The successful candidates will have an evaluation background at a senior level with relevant academic education, experience of management projects and people to a high standard and a strong commitment to the values of User Voice.

We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details here.

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to Recruitment at User Voice, 20 Newburn Street, London, SE11 5PJ or recruitment@uservoice.org.

Deadline for applications: Friday 4 July 2014.


Interviews: week commencing 14 July 2014.