User Voice - Only Offenders Can Stop Re-Offending

NEW VACANCY: Programme Manager - Full-Time (London)

Programme Manager – Full-Time (London)
1 Year Fixed Term Post (Continuation subject to funding)
Up to £25K depending on experience

User Voice exists to reduce reoffending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. They establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seek to appoint a Full-Time Programme Manager based London. The Programme Manager will be responsible for delivering a range of User Voice programmes across youth and adult projects and continuing to develop the User Voice presence in London. Experience of the criminal justice system and/or other associated agencies as a service user is desirable with the ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice. A detailed working knowledge of safeguarding is also required.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice are looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded young people and vulnerable adults is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some desk based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with young people and adult service users directly.

User Voice welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice are committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for either post should send a CV and a statement of their suitability for the role to Recruitment, 20 Newburn Street, London SE11 5PJ or recruitment@uservoice.org.  The statement should set out the applicant’s experience and suitability in relation to each point of the Person Specification. Click here to see the Person Specification. 


Deadline for applications: Monday 31st August 2014

NEW VACANCY: Assistant Programme Manager (Manchester) - Full-Time

Assistant Programme Manager – Full time (Manchester)
1 Year Fixed Term Post (Continuation subject to funding)
Up to £18K depending on experience

User Voice exists to reduce reoffending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. We establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seeks to appoint a Full-Time Assistant Programme Manager based in Manchester. The Assistant Programme Manager will be responsible for delivering a range of User Voice programmes across youth and adult projects and developing the User Voice presence in Manchester and the North West. Experience of the criminal justice system and/or other associated agencies as a service user is desirable with the ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice are looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded young people and those involved in the criminal justice system is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some desk based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with mostly young people but also with adult service users directly.

User Voice welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice is committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for the above post should send a CV and a statement of their suitability for the role to: recruitment@uservoice.org or by post to User Voice, 20 Newburn Street, London SE11 5PJ. The statement should set out the applicant’s experience and suitability in relation to each point of the Person Specification. Download the job description here.

Deadline for applications: 5pm, Friday 31st August 2014

NEW VACANCY: Community Peer Navigators HMP Haverigg (3 posts)

Community Peer Navigator HMP Haverigg 
£17,000 per annum, depending on experience

User Voice exists to reduce reoffending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. We establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 


User Voice seeks to appoint a three full-time Peer Navigators to work across Cumbria. The Peer Navigators will be responsible for supporting  service users on release into the communities in Cumbria to remain abstinent from drugs and alcohol. A knowledge of abstinence-based recovery approaches to drug and alcohol addiction as a service-user is desirable, preferably with direct experience of the criminal justice system. The ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice is essential. A detailed working knowledge of safeguarding is also required. 

This is a fantastic opportunity to work in an innovative and growing charity. User Voice is looking for dynamic, authentic and inspiring individuals to join the delivery team, ideally (but not essential) a background in working with excluded and vulnerable adults is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some office based administrative work and extensive liaison with other agencies and the  User Voice Peer Navigator in HMP Haverigg.

User Voice welcomes applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice is committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for the abovementioned post should send a CV and covering letter, stating the applicant’s experience and suitability in relation to each point of the Person Specification here to Recruitment, 20 Newburn Street, London SE11 5PJ or send an email to recruitment@uservoice.org.  

Deadline for applications: Friday 20th August 2014

NEW VACANCY: Prison Peer Navigator HMP Haverigg (Full-Time)

Prison Peer Navigator HMP Haverigg
£24,000 per annum, depending on experience

User Voice exists to reduce reoffending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. They establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seeks to appoint a full-time Peer Navigator based in HMP Haverigg. The Peer Navigator will be responsible for delivering a peer led abstinence based recovery programme in the prison and creating links with the User Voice community peer navigators to support resettlement activities. A knowledge of abstinence-based recovery approaches to drug and alcohol addiction as a service-user is desirable ,preferably with direct experience of the criminal justice system. The ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice are essential. A detailed working knowledge of safeguarding is also required.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice is looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded and vulnerable adults is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some office based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with service users directly and linking them to the community based User Voice peer navigators.

User Voice welcomes applications from ex-offenders and individuals from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice is committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for the abovementioned post should send a CV and a covering letter stating the applicant’s experience and suitability in relation to each point of the Person Specification here to Recruitment, 20 Newburn Street, London SE11 5PJ or send an email to recruitment@uservoice.org. 

Deadline for applications: 20th August 2014, Friday

User Voice Through the Gate Evaluation to be conducted by leading Desistance Theory Academics

With the support of the Cabinet Office’s Centre for Social Action and Nesta, a new evaluation aimed at assessing the impact of our Through the Gate Council model has recently started.

User Voice is really excited to announce that the evaluation will be led by leading academics in Desistance Theory – which looks into why people decide to stop offending. The project will be led by Dr Monica Barry and Dr Beth Weaver, along with Bethany Schmidt, Dr Mark Liddle, Dr Judy Renshaw and Professor Rosie Meek.

The project will additionally receive consultancy support from Professor Shadd Maruna, who is likewise a prominent figure in Desistance Theory.

The evaluation is being carried out in three pilot areas – The North East, West Midlands and London over the next year and a half, finishing October 2015.


Through this evaluation, we aim to demonstrate the impact of our Through the Gate model both on individual participants’ rehabilitation journey towards becoming active citizens and also on prison and probation services, including how they can become more cost effective. 

NEW VACANCY: Operations Manager - Full-Time (London)

User Voice is at a really exciting point in our development as we continue to grow and we are looking for someone to ensure that we have a solid foundation on which to build.

User Voice exists to reduce re-offending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system.

We establish and support Prison, Community and Youth Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences.

We are seeking to recruit an Operations Manager, who will ensure the effective delivery of all User Voice operations through setting performance targets, monitoring against these and undertaking quality assurance, based in London.

This is a fantastic opportunity to work in an innovative and growing charity that is at the forefront of gaining insight from criminal justice service users. User Voice is at a critical stage of its development moving into a period of growth that requires new national operational management processes to be implemented to enable this to happen successfully.

The successful candidates will have a track record at a senior level of performance and project management to a high standard and a strong commitment to the values of User Voice.

We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details here.

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to User Voice, 20 Newburn Street, London, SE11 5PJ or recruitment@uservoice.org.

Deadline for applications: Friday 8 August 2014.

NEW VACANCY: Programme Manager - Full-Time (Birmingham)

Programme Manager – Full-Time (Birmingham)
1 Year Fixed Term Post (Continuation subject to funding)
£20 000 - £25 000 depending on experience

User Voice exists to reduce re-offending by presenting the voice of offenders and ex-offenders to decision makers in the criminal justice system. They establish and support Prison, Probation, Youth and Community Councils; undertake projects which enable agencies to access and act upon the insights of offenders; and present the case for service user engagement to a wide range of key audiences. 

User Voice seek to appoint a Full-Time Programme Manager based in Birmingham. The Programme Manager will be responsible for delivering a range of User Voice programmes across youth and adult projects and continuing to develop the User Voice presence in the Midlands. Experience of the criminal justice system and/or other associated agencies as a service user is desirable with the ability and motivation to harness this experience positively, and a strong commitment to the values of User Voice. A User Voice detailed knowledge of safeguarding is also required.

This is a fantastic opportunity to work in an innovative and growing charity. User Voice are looking for a dynamic, authentic and inspiring individual to join the delivery team, ideally (but not essential) a background in working with excluded young people and vulnerable adults is advantageous as is an ability to demonstrate how the post holders’ own life experience can support engagement work.  The post will require some desk based administrative work supporting the co-ordination, pre-planning and evaluation of programmes and leading the facilitation and support work with young people and adult service users directly.

User Voice welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.  User Voice are committed to Safe Working Practices across the organisation that promote the welfare and safeguarding of children, young people and vulnerable adults.

Applicants for either post should send a CV and a statement of their suitability for the role to Recruitment, 20 Newburn Street, London SE11 5PJ or recruitment@uservoice.org.  The statement should set out the applicant’s experience and suitability in relation to each point of the Person Specification.


Click here to view the job description.


Deadline for applications: Friday 25th July 2014